This Privacy Policy applies to our online practices only.

The following policy applies to the HOTTUBESSENTIALS.COM site. (the “Website”) is owned and operated by Arctic Spas Warwickshire Ltd, registered office at Stratford Garden Centre, Campden Road, Stratford upon Avon, Warwickshire CV37 8LW, UK.

Arctic Spas Warwickshire Ltd respects the privacy and security of its online visitors and this policy statement provides our visitors with an overview of the measures we have taken to provide a safe environment for everyone.


We consider the following, among other things, to be personally identifiable information: initials and surname, e-mail address, postal address (including postcode) and phone number. We may request such information from our visitors to process and fulfill orders for products or services.

In order to provide you with the best possible service, Arctic Spas Warwickshire Ltd has made its policy to monitor member’s use of our web sites and collect certain personal information. When you contact us or place an order with us, Arctic Spas Warwickshire Ltd will store your e-mail address along with any other information you may provide. When you use further facilities available on the web sites, we may need to collect further information about you. This information may include, but is not limited to, details such as your name, postal address, your credit card details and if applicable your school, school address and telephone number..

We may use this personally identifiable information to customise the content on HELENWATTSAUTHOR.COM to such visitors’ current and future needs and to process any applications or transactions undertaken by you and for internal administration and analysis.

Arctic Spas Warwickshire Ltd does not sell, rent, or disclose any information to third parties for their marketing purposes.

Arctic Spas Warwickshire Ltd aims to ensure that the personally identifiable information we retain is accurate, complete and up-to-date. If customers believe we do not hold the most accurate information they are asked to contact us.


We collect non-personally identifiable information through the use of a software technology called “cookies,” and through our visitors’ voluntary submissions to us and/or upon our request. By non-personally identifiable information, we are referring to information about our visitors’ browsers (e.g., Chrome or Internet Explorer), operating systems (e.g., Windows or Macintosh), Internet service providers (e.g., BT or Plusnet) and other similar information that we track in aggregate form. The non-personally identifiable information that we track is anonymous and will never be identified with or lead us back to any of our visitors.

Cookie technology helps us to know how many people visit us and where visitors go on our site as well as being the sole means that we can operate our shopping basket feature. Cookies are small bits of information we send to your computer. Among other things, this non-personally identifiable information allows us to know which areas are favourites, which areas need a bit of improvement, or what technologies and Internet services are being used by our visitors so that we may continually improve our visitors’ online experiences.


We collect IP addresses to obtain aggregate information on the use of An IP address is a number assigned to your computer by a Web server when you’re on the Web. When you are on our site, we have a server that logs your computer’s IP address. We only use the information we find out from tracking IP addresses in the aggregate, such as how many users entered a specific area of our site, and not to track a specific IP address to identify an individual user. However, we may use such information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.


Arctic Spas Warwickshire Ltd ensures that all personally and non-personally identifiable information that it receives via the Internet is secure against unauthorised access. This information is kept in a safe and secure system isolated from direct connection to the Internet. We may disclose personally identifiable information to service providers who manage aspects of our operations. We will give out personal information as required by law, or to assist in criminal investigations. We may also give out personal information when we deem it advisable in order to protect the safety and security of our sites and visitors to our sites.


Arctic Spas Warwickshire Ltd uses secure payment systems operated by Paypal to protect your credit card information.

By disclosing your information to Arctic Spas Warwickshire Ltd, you agree to the collection, storage and processing of your personal information in the manner set out here.

If you have any queries regarding this privacy policy then please contact us.

Arctic Spas Warwickshire Ltd, Registered Office at Stratford Garden Centre, Campden Road, Stratford upon Avon, Warwickshire CV37 8LW, UK.